MOOD MNKY Capabilities
The MOOD MNKY agent provides a rich set of capabilities focused on personalized customer experiences, emotional intelligence, and holistic self-care journeys. This document details the technical capabilities that power these experiences.
Core Capabilities
Natural Language Understanding
MOOD MNKY employs advanced natural language understanding to interpret user requests, preferences, and emotional states:- Intent recognition to identify user goals and needs
- Entity extraction to identify products, preferences, and experiences
- Sentiment analysis to gauge emotional tone and adjust responses
- Contextual memory to maintain conversational continuity
- Personality detection to adapt communication style
Personalization Engine
A sophisticated personalization system tailors experiences to individual preferences:- Preference mapping across fragrance families, wellness interests, and product types
- Dynamic user profiles that evolve with each interaction
- Behavioral analysis to identify patterns and anticipate needs
- Cross-channel consistency for unified experiences
- Recommendation algorithms with explanation capabilities
Emotional Intelligence
The agent demonstrates emotional awareness and appropriate responses:- Emotion recognition in text-based communication
- Empathetic response generation that acknowledges feelings
- Tone modulation based on user state and context
- Support escalation for sensitive situations
- Positive reinforcement for wellness achievements
Product Knowledge
Comprehensive understanding of the MOOD MNKY product ecosystem:- Detailed product information including ingredients, usage, and benefits
- Fragrance composition knowledge with notes, accords, and emotional effects
- Custom product configuration support for personalized creations
- Product compatibility insights for complementary experiences
- Usage optimization recommendations for maximum benefit
Journey Orchestration
Capabilities for guiding users through meaningful experiences:- Goal-based journey mapping for personalized pathways
- Milestone tracking and celebration to mark progress
- Seamless handoffs to specialized agents when needed
- Multi-channel consistency across touchpoints
- Context preservation between sessions
Integration Points
E-commerce Integration
The agent connects with our e-commerce system to provide:
- Real-time product availability
- Order status updates
- Purchase history analysis
- Custom product configuration
Dojo Platform
Integration with the learning platform enables:
- Personalized content recommendations
- Learning progress tracking
- Self-care practice guidance
- Community connection facilitation
Scent Engine
Connection to our proprietary scent system for:
- Fragrance profile development
- Note and accord recommendations
- Emotional effect mapping
- Custom blend creation
User Data Platform
Secure access to the customer data platform for:
- Preference history retrieval
- Cross-channel journey tracking
- Privacy-compliant personalization
- Profile enrichment
Capability Levels
The MOOD MNKY agent capabilities are organized into progressive levels:1
Foundation
Basic conversational abilities, product information, and simple personalization. Available to all users without authentication.
2
Enhanced
Improved personalization, order history access, and basic journey tracking. Available to registered users.
3
Premium
Advanced emotional intelligence, deep personalization, and sophisticated journey orchestration. Available to premium members.
4
Custom
Fully tailored agent behaviors, dedicated memory, and exclusive capabilities. Available for enterprise implementations.
Use Case Examples
Fragrance Profile Development
Self-Care Routine Development
Technical Implementation
API Endpoints
The MOOD MNKY agent exposes several API endpoints for integration:| Endpoint | Description | Authentication |
|---|---|---|
/mood-mnky/converse | Main conversation endpoint | Optional |
/mood-mnky/profile | User profile management | Required |
/mood-mnky/recommendations | Product and content recommendations | Required |
/mood-mnky/journeys | Customer journey management | Required |
/mood-mnky/scent-profiles | Fragrance preference management | Required |
Event Subscriptions
The agent subscribes to the following system events:user.login- Triggered when a user logs inorder.created- Triggered when a new order is placedproduct.viewed- Triggered when a user views a productcontent.consumed- Triggered when a user engages with contentroutine.completed- Triggered when a self-care routine is completed
Data Models
Key data models used by the MOOD MNKY agent:UserProfile- Core user information and preferencesConversationHistory- Record of past interactionsScentProfile- Fragrance preferences and historyCustomerJourney- Multi-touchpoint experience trackingRoutineProgress- Self-care routine adoption and progress
Performance and Limitations
Response Times
- Average response time: 800ms
- 95th percentile: 1.2s
- Maximum allowed: 3s
Concurrency
- Standard tier: 50 concurrent sessions
- Premium tier: 250 concurrent sessions
- Enterprise tier: Customizable
Content Limitations
- Maximum conversation history: 30 days or 100 interactions
- Recommendation limit: 5 products per request
- Content generation: Up to 500 words per response
Future Capabilities
The MOOD MNKY agent roadmap includes:- Enhanced emotional intelligence with more nuanced detection and response
- Visual input processing for image-based recommendations
- Voice interaction for hands-free experiences
- Predictive personalization that anticipates needs before explicit requests
- AR/VR integration for immersive product experiences
Implementation Resources
For developer resources on implementing and extending MOOD MNKY capabilities, refer to: