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Frequently Asked Questions

Welcome to the MOOD MNKY FAQs page. Here you’ll find answers to the most common questions about our products, services, and ecosystem.

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General Questions

MOOD MNKY is an integrated ecosystem of physical products, digital experiences, and AI-driven personalization that transforms self-care from a routine task into a meaningful, personalized journey. We combine custom fragrance creation, digital self-care tools, AI-assisted learning environments, and a vibrant community platform to create a holistic approach to wellness and self-expression.
The best way to get started is to visit our quickstart guide, which will walk you through the onboarding process. You can begin by exploring our fragrance collections, joining The Dojo platform, or meeting our AI agents that will guide your experience.
MOOD MNKY stands out through our commitment to extreme personalization, multi-sensory integration, AI-augmented wellness, engaged community, and making premium self-care experiences more accessible. We unite physical products with digital experiences and intelligent assistance to create truly personalized self-care journeys.

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Products & Fragrances

Our fragrances are crafted through a combination of expert perfumery and advanced technology. We use a proprietary scent engine to analyze preferences, create custom blends, and match fragrances to emotional states. Each fragrance is meticulously designed to evoke specific feelings and experiences, with sustainable, high-quality ingredients.
Yes! Customization is at the heart of the MOOD MNKY experience. Through our platform, you can create personalized scent profiles based on your preferences, memories, and emotional needs. Our system guides you through the process with AI assistance to help you discover and create your perfect blend.
Sustainability is a core value at MOOD MNKY. Our products use responsibly sourced ingredients, eco-friendly packaging materials, and we’re committed to reducing our environmental footprint across our operations. We continually assess and improve our sustainability practices throughout our supply chain.

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The Dojo Platform

The Dojo is MOOD MNKY’s premium membership platform that provides an immersive, personalized self-care experience. It combines our expertise in fragrance creation with cutting-edge AI technology to deliver a comprehensive wellness ecosystem. The Dojo includes personalized content, AI guidance, community features, and integration with our physical products.
The Dojo offers several membership tiers to accommodate different needs and budgets. Pricing information can be found on our membership page. We also offer an engagement-based model where members can earn access through active participation in the community and platform.
Dojo membership includes access to personalized content, AI assistance, community features, custom fragrance creation tools, exclusive products and experiences, and our token reward system. Members receive personalized recommendations, priority access to new releases, and the ability to connect with like-minded individuals.

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AI Agents & Technology

MOOD MNKY features specialized AI agents that enhance your experience across our ecosystem:
  • MOOD MNKY Agent: Focused on customer experience and personalization
  • CODE MNKY Agent: Provides development and infrastructure support
  • SAGE MNKY Agent: Handles content, learning, and community support
These agents learn and adapt to your preferences over time, providing increasingly personalized assistance.
We take privacy seriously. All personal data is encrypted and securely stored. Our platform includes comprehensive consent management, clear data usage explanations, and tools for data portability. We comply with global privacy regulations and never share your data with third parties without explicit permission.
Yes, MOOD MNKY is designed with integration in mind. Our API architecture enables connections with various third-party services and applications. Developers can use our SDK and API documentation to create custom integrations. For more information, visit our developer resources.

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Community & Support

The Dojo platform includes robust community features such as forums, direct messaging, collaborative projects, and virtual events. You can connect with like-minded individuals, share experiences, and participate in community challenges and discussions.
For assistance, you can:
  1. Consult with your AI agent for guidance
  2. Visit our help center
  3. Contact our support team at [email protected]
  4. Post in the community forums for peer assistance
Our team is dedicated to providing prompt, helpful support for any issues you encounter.
We value your input! You can provide feedback:
  • Directly through your AI agent
  • Via the feedback form in The Dojo platform
  • By emailing [email protected]
  • Through our regular community feedback sessions
Your suggestions help us continuously improve our products and services.

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Business & Partnerships

Yes, we offer business solutions for select partners. This includes wholesale accounts, custom corporate gifting, branded experiences, and enterprise implementations of our platform. Contact our business development team at [email protected] for more information.
We welcome collaborations with aligned creators and brands. Potential collaboration opportunities include co-created products, content partnerships, community events, and cross-promotional activities. Submit your collaboration proposal through our partnerships page.

Still have questions?

If you haven’t found the answer you’re looking for, please reach out to our support team at [email protected] or chat with one of our AI agents for immediate assistance.